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14-day return guarantee
At Derada, each item may be viewed and tried on at your leisure at home. Not completely satisfied? Then you can easily return it within 14 days. As soon as we receive the package, we process the refund as soon as possible.
FAQ
Find answers to all your questions here.
Ordering & Shipping
Product & Quality
Return & Warranty
Payment & Security
About Derada
How long will it take for my order to ship?
We process every order as quickly as possible. As soon as your order is ready for shipment, you will immediately receive a track & trace code to follow your package.
Can I change my order after it has been placed?
As long as your order has not been shipped, we can make adjustments. Please contact us directly to do so.
Will I receive a track & trace code with my order?
Yes. Once your order is in transit, we will automatically send you a tracking link.
Are orders packaged as gifts?
Our orders come standard in premium packaging; suitable for giving, or keeping for yourself.
What materials do you use?
We work exclusively with high-quality natural materials such as wool, cashmere and linen. Each material is selected for comfort, durability and appearance.
How does the fit of your clothing fall?
Our items are designed with a modern, sophisticated fit. In doubt between two sizes? Then we recommend the larger size for a relaxed silhouette.
Where are the products produced?
Our collections are manufactured at selected ateliers specializing in high-quality fabrics and workmanship.
Are the materials suitable for everyday use as well as luxury occasions?
Yes. Derada combines comfort with elegance; made to be worn, not just admired.
How do I properly maintain my Derada items?
You will receive a care advice with each item. We recommend cleaning with care to preserve the quality of the fabric.
Do you offer a return guarantee?
Yes, we offer return guarantee. You can easily return your order within the return period.
How does the return process work?
Returning is easy via our returns portal. After registering, you will receive instructions on how to return your package.
How quickly will my return be processed?
Upon receipt, we will process your return as soon as possible and start refunding immediately.
Can I exchange for another size or color?
Exchanges are possible as long as the desired variant is available. Please report this directly at contact.
What if my product arrives damaged?
Please contact us immediately. We always resolve this neatly.
What payment methods do you accept?
You can pay with the most widely used and secure payment methods, such as iDEAL and credit card.
Is paying at your webshop safe?
Yes. All payments are made through a secure connection.
Can I pay afterwards?
No. Unfortunately, this is not yet possible in our store.
What distinguishes Derada from other brands?
Derada stands for timeless elegance, high-quality materials and refined workmanship - without concessions.
Are your collections limited?
Yes, many of our items are produced in limited editions to maintain exclusivity.
Do sold-out items come back in stock?
Some items return, others remain exclusive to one release. Subscribe to the newsletter to not miss a thing.